Terms & Conditions

Last Updated: September 10, 2026

1. General

Welcome to Leysen1855

These Terms & Conditions (the “Terms”) govern your access to and use of the Website and your purchase of products through the Website.

By accessing, browsing, or using the Website, or by placing an order through the Website, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Website or place an order.

Certain products, services, or features may be subject to additional terms or conditions. Where applicable, such terms will be presented to you before you use the relevant service or complete a transaction.

2. User Information and Accounts

Certain features of the Website may require you to provide personal information or create an account.

You agree to provide information that is accurate, complete, and current, and to update such information when necessary.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

If you believe that your account or account credentials have been accessed or used without authorization, please contact Leysen1855 Customer Service promptly.

We reserve the right to suspend or terminate an account where reasonably necessary, including in cases involving unauthorized use, fraudulent activity, violation of these Terms, or other conduct that may adversely affect the Website, our customers, or our business.

3. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You may not:

Use the Website for fraudulent, unlawful, or unauthorized purposes;
Attempt to interfere with or disrupt the operation, availability, or security of the Website;
Attempt to gain unauthorized access to the Website, its systems, accounts, or related networks;
Introduce viruses, malicious code, or other harmful materials;
Copy, reproduce, modify, distribute, or commercially exploit Website content without authorization; or
Use the Website in a manner that infringes the rights of TELOS or any third party.

We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms or applicable laws or regulations have been violated.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the Website are accurate and up to date.

However, colors and appearance may vary depending on your device or display settings, and minor differences may occur between Website images and the actual product.

Product availability is subject to change without notice. The display of a product on the Website does not guarantee that the product will remain available for purchase.

We reserve the right to correct errors, inaccuracies, or omissions in product information, including pricing and availability, and to cancel or refuse an order where reasonably necessary.

5. Orders and Purchases

When placing an order, you agree to provide complete and accurate information necessary to process and fulfill your purchase.

By submitting an order and completing payment, you are requesting to purchase the selected products under the applicable terms displayed on the Website.

An order will be considered accepted when we confirm the order in accordance with our applicable ordering process.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including circumstances involving:

Product availability issues;
Obvious pricing or product information errors;
Suspected fraudulent or unauthorized transactions;
Incorrect or incomplete information;
Violation of these Terms; or
Other circumstances permitted by applicable laws and regulations.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our applicable refund procedures.

For detailed information regarding shipping, delivery, returns, refunds, cancellations, warranties, and product care, please refer to the relevant FAQs available on the Website.

6. Prices and Payment

Product prices are displayed on the Website and may be changed from time to time.

Applicable taxes, duties, shipping charges, and other fees, where relevant, will be presented during the checkout process or otherwise disclosed on the Website.

Payment must be completed using one of the payment methods made available through the Website.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

We may use third-party payment service providers to process transactions. Payment processing may be subject to the terms and privacy policies of the applicable payment service provider.

7. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer and within the delivery areas supported by Leysen1855.

Estimated delivery times are provided for reference and may vary depending on product availability, order processing, carrier operations, customs procedures, weather, and other circumstances beyond our reasonable control.

For detailed information regarding shipping methods, delivery areas, estimated delivery times, customs duties, taxes, and other delivery matters, please refer to our Shipping FAQs.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are subject to the applicable policies and conditions published by Leysen1855.

For detailed information regarding eligibility, procedures, applicable time limits, and refund processing, please refer to our Returns & Refunds FAQs.

Nothing in these Terms is intended to limit any rights or remedies that cannot lawfully be excluded or limited under applicable laws and regulations.

9. Warranty and Product Care

Certain Leysen1855 products may be subject to applicable warranty, care, repair, or restoration policies.

For detailed information regarding product care, warranty coverage, repair, restoration, and related services, please refer to our Warranty & Care FAQs.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable laws and regulations.

10. Privacy

Your privacy is important to us.

The collection, use, storage, disclosure, and other processing of personal information through the Website are governed by our Privacy Policy.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

11. Intellectual Property

All content and materials available on the Leysen1855 Website, including but not limited to trademarks, logos, brand names, product designs, photographs, images, videos, graphics, text, product descriptions, Website design, and other materials, are owned by or licensed to Leysen1855 or the applicable rights holders.

Unless expressly permitted by us or applicable law, you may not reproduce, copy, modify, distribute, publish, transmit, display, create derivative works from, or commercially exploit any Website content without our prior written permission.

Leysen1855 and its related trademarks, logos, designs, and brand elements may not be used without prior written authorization.

12. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, payment providers, logistics providers, social media platforms, or other services.

These third-party services are operated independently from Leysen1855 and may be subject to their own terms and privacy policies.

Except as otherwise required by applicable laws or regulations, we are not responsible for the content, availability, security, or practices of third-party websites or services.

13. Compliance with Applicable Laws

You agree to use the Website and purchase products in accordance with the laws, regulations, and applicable requirements that govern your use of the Website and the relevant transaction.

You are responsible for ensuring that the information you provide and your purchase, receipt, and use of products comply with the requirements applicable to your particular circumstances.

Nothing in these Terms is intended to require users to comply with laws or regulations that are not applicable to their particular circumstances.

14. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain the availability, security, and proper functioning of the Website. However, we do not guarantee that the Website will always be available, uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, we shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including network failures, system failures, telecommunications disruptions, carrier delays, natural disasters, governmental actions, or other events beyond our reasonable control.

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of the Website or our services.

Nothing in these Terms excludes or limits any liability, right, or remedy that cannot lawfully be excluded or limited under applicable law.

15. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our services, business practices, legal requirements, or other relevant circumstances.

Updated Terms will be published on the Website. The revised Terms will become effective from the date indicated in the updated version, unless otherwise required by applicable law.

Your continued use of the Website after the updated Terms become effective constitutes your acceptance of the revised Terms to the extent permitted by applicable law.

16. Suspension or Termination

We may suspend, restrict, or terminate access to the Website or certain services where reasonably necessary, including where a user violates these Terms, engages in fraudulent or unlawful activity, or otherwise creates a risk to the Website, our customers, or our business.

Termination or suspension will not affect any rights or obligations that arose before the effective date of termination.

Any provisions that by their nature should continue after termination, including provisions concerning intellectual property, limitation of liability, and applicable legal obligations, will continue to apply to the extent permitted by applicable law.

17. Applicable Law and Dispute Resolution

These Terms do not designate the laws of a particular state or jurisdiction as the exclusive governing law.

Any dispute arising from or relating to these Terms or your use of the Website will be handled in accordance with the applicable laws and regulations governing the relevant transaction and the parties involved.

Nothing in these Terms limits any mandatory consumer rights or legal remedies that may apply to you under applicable laws and regulations.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by applicable law.

18. Contact Us

If you have any questions regarding these Terms, your order, or the TELOS Website, please contact Leysen1855 Customer Service through the contact information provided on the Website.

Shipping & Delivery

Free shipping on all orders delivered to the US.

5-13 business days to the US.

In rare circumstances, delivery may require an additional 8–10 business days due to factors beyond our control, such as customs inspections, clearance procedures, or other unforeseen shipping-related events.

Should any unexpected delay occur, we will keep you informed and provide updates via email as soon as possible.

We sincerely appreciate your patience and understanding, and our Client Care team remains at your service should you require any further assistance.

Each jewelry is individually handcrafted to your specifications, making every piece truly unique. The typical customization time is approximately 16 or more business days, depending on the complexity of the design.

If you require a more precise estimate for your order, our client care team will be delighted to assist you. You may contact us at team@leysen1855.com or reach us via live chat with your order number.

We are committed to ensuring a seamless and personalized experience at every stage of your journey with us.

Before your order is dispatched, we will send you a confirmation email containing your delivery details for review.

If the information is correct, no further action is required. Should you notice any inaccuracies, please provide the updated address within 48 hours of receiving the confirmation email. Our team will be happy to assist with the necessary adjustments.

For address updates, please contact us at team@leysen1855.com or via live chat.

If you need to make any other changes to your order, we encourage you to contact us as soon as possible. While certain modifications may depend on the stage of production or fulfillment, we will always do our utmost to accommodate your request whenever possible.

To ensure the safe and secure delivery of your purchase, all orders are shipped via trusted international courier partners, including UPS, FedEx, and DHL Express.

For added security, a signature is required upon delivery. This helps confirm that your order has been received at the designated shipping address.

To ensure accurate and reliable delivery, we are only able to ship to physical residential or business addresses. We are unable to deliver to P.O. Boxes or similar mailing services.

If you have any questions regarding your shipment, our Client Care team will be pleased to assist you.

Yes. Once your order has been carefully prepared and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment's progress.

This allows you to follow your order throughout its journey and stay informed of its delivery status.

In the event that your order is shipped in multiple packages, a separate shipping confirmation email with tracking details will be provided for each shipment.

Should you have any questions regarding your delivery, our Client Care team will be pleased to assist you.

During peak holiday periods, particularly from December through January, order volumes are significantly higher than usual across the industry, and delivery times may be affected by increased demand on courier networks.

To ensure your jewelry arrives in time for meaningful occasions, we strongly recommend placing your order well in advance of important dates.

While we make every effort to process and dispatch all orders promptly, occasional delays may occur during these busy periods. We appreciate your understanding and patience as our team works closely with our shipping partners to ensure a smooth delivery experience.

If you have any questions regarding timing or your order status, our Client Care team will be pleased to assist you.

For security and successful delivery, we are currently unable to ship to APO (Army Post Office) or FPO (Fleet Post Office) addresses.

To ensure your jewelry arrives safely and without delay, we kindly require a complete physical residential or business street address for all shipments.

If you are unsure whether your address is eligible, our Client Care team will be pleased to assist you prior to placing your order.