Shipping & Delivery
1. What is the cost of shipping?
Free shipping on all orders delivered to the US.
2. What is the delivery timeline?
5-13 business days to the US.
In rare circumstances, delivery may require an additional 8–10 business days due to factors beyond our control, such as customs inspections, clearance procedures, or other unforeseen shipping-related events.
Should any unexpected delay occur, we will keep you informed and provide updates via email as soon as possible.
We sincerely appreciate your patience and understanding, and our Client Care team remains at your service should you require any further assistance.
3. How long does customization take?
Each jewelry is individually handcrafted to your specifications, making every piece truly unique. The typical customization time is approximately 16 or more business days, depending on the complexity of the design.
If you require a more precise estimate for your order, our client care team will be delighted to assist you. You may contact us at team@leysen1855.com or reach us via live chat with your order number.
We are committed to ensuring a seamless and personalized experience at every stage of your journey with us.
4. Can I Change My Shipping Address?
Before your order is dispatched, we will send you a confirmation email containing your delivery details for review.
If the information is correct, no further action is required. Should you notice any inaccuracies, please provide the updated address within 48 hours of receiving the confirmation email. Our team will be happy to assist with the necessary adjustments.
For address updates, please contact us at team@leysen1855.com or via live chat.
If you need to make any other changes to your order, we encourage you to contact us as soon as possible. While certain modifications may depend on the stage of production or fulfillment, we will always do our utmost to accommodate your request whenever possible.
5. How is my order protected during shipping?
To ensure the safe and secure delivery of your purchase, all orders are shipped via trusted international courier partners, including UPS, FedEx, and DHL Express.
For added security, a signature is required upon delivery. This helps confirm that your order has been received at the designated shipping address.
To ensure accurate and reliable delivery, we are only able to ship to physical residential or business addresses. We are unable to deliver to P.O. Boxes or similar mailing services.
If you have any questions regarding your shipment, our Client Care team will be pleased to assist you.
6. Can I track my delivery?
Yes. Once your order has been carefully prepared and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment's progress.
This allows you to follow your order throughout its journey and stay informed of its delivery status.
In the event that your order is shipped in multiple packages, a separate shipping confirmation email with tracking details will be provided for each shipment.
Should you have any questions regarding your delivery, our Client Care team will be pleased to assist you.
7. How is delivery managed during peak holiday seasons?
During peak holiday periods, particularly from December through January, order volumes are significantly higher than usual across the industry, and delivery times may be affected by increased demand on courier networks.
To ensure your jewelry arrives in time for meaningful occasions, we strongly recommend placing your order well in advance of important dates.
While we make every effort to process and dispatch all orders promptly, occasional delays may occur during these busy periods. We appreciate your understanding and patience as our team works closely with our shipping partners to ensure a smooth delivery experience.
If you have any questions regarding timing or your order status, our Client Care team will be pleased to assist you.
8. Does Leysen1855 ship to APO/FPO addresses?
For security and successful delivery, we are currently unable to ship to APO (Army Post Office) or FPO (Fleet Post Office) addresses.
To ensure your jewelry arrives safely and without delay, we kindly require a complete physical residential or business street address for all shipments.
If you are unsure whether your address is eligible, our Client Care team will be pleased to assist you prior to placing your order.