Payment & Order

1. How can I check the status of my order?

You may easily view your order status by logging into your account and navigating to the “Orders” section, where you can access all relevant details and real-time updates.

Once your payment has been successfully completed, you will receive an email titled “Order Confirmed”, confirming that your order has been received and is being processed.

As your order is carefully prepared and leaves our distribution centre, you will then receive a second email titled “Order Shipped”, which includes your tracking number and a direct link to monitor your delivery progress.

We are committed to keeping you informed at every stage of your order’s journey. Should you have any questions, our Client Care team will be pleased to assist you.
2. What payment methods are accepted?

We offer a range of secure and convenient payment options to ensure a seamless checkout experience.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and UnionPay, as well as PayPal, Apple Pay, Google Pay, and Stripe.

For added flexibility, installment payment solutions such as Affirm, Klarna, and Afterpay are available where applicable. We also support Alipay and WeChat Pay for eligible customers.
3. What should I do if my payment did not go through?

In some cases, a payment may not be successfully processed due to banking or system-related reasons. If this occurs, we recommend the following steps:

  • Your bank may have declined the transaction or restricted international USD payments. We suggest trying an alternative card that supports USD transactions.
  • Your card’s payment limit may have been reached. You may wish to check with your bank or review any SMS notifications they may have sent. Alternatively, you may choose to complete your purchase using one of our installment payment options, including PayPal, Affirm, Klarna, or Afterpay, where available.
  • If you received an error message during checkout, we sincerely apologize for the inconvenience. Please contact us with a screenshot of the error so our Client Care team can assist you promptly.

You may reach us at team@leysen1855.com or via live chat. We appreciate your patience and remain at your service to ensure a smooth checkout experience.
4. Will I Be Charged Shipping Fees, Duties, Taxes, or Any Other Fees?

We offer complimentary shipping on all orders to the United States.

For U.S. orders, applicable sales tax will be automatically calculated and applied at checkout based on your shipping address and relevant state and local tax regulations. Please note that tax rates may be adjusted in accordance with applicable laws. In the event of an address change or product replacement, sales tax will be recalculated based on the updated information.

All applicable customs duties are included in the final order total, with no additional duties required upon delivery.

Please note that the recipient may be required to cooperate with customs clearance procedures where applicable. If you are unable to accept these requirements, we kindly recommend contacting us prior to shipment so that your order may be adjusted or canceled if necessary.

For any questions, our Client Care team will be pleased to assist you at team@leysen1855.com or via live chat.