Returns & Exchanges & Warranty

1. How can I change or return an item ordered online?

If you wish to modify or return an online order, please contact our Client Care team as soon as possible via team@leysen1855.com or live chat.

If your order has not yet been shipped, we will do our best to assist you with any changes or cancellation requests. Once an order has been dispatched, it may no longer be modified or cancelled; however, you may still be eligible for an exchange or return in accordance with our policy.

Please note that custom or special orders may not be eligible for cancellation, return, or modification once confirmed.

While we will always strive to accommodate your request, certain changes may affect processing or delivery timelines.
2. What conditions must be met for returns?

To be eligible for a return, please ensure the following conditions are met:

  • The return request must be submitted within 15 days of receiving your order.
  • Once your return request has been approved, the item should be sent back promptly, preferably within 5 days.
  • The item must be returned in its original condition and packaging, including all accompanying materials such as the packing slip, diamond certificate (if applicable), NGTC certificate, and after-sales service card.

Please note that returns that do not meet the above conditions may not be accepted.

Our Client Care team is always available to assist you with any questions regarding the return process.
3. How long does the return or exchange process take?

Once we receive your returned item, it will be carefully reviewed by our Quality Assurance team to ensure it meets our return conditions.

After verification, the return or exchange process is typically completed within approximately 7 business days from the date the item is received.

Approved refunds will be issued to the original payment method used for the purchase.

We remain committed to handling every return and exchange with care and efficiency to ensure a smooth experience for you.
4. What are my responsibilities if I return or exchange the goods?

Please note that customers are responsible for the shipping costs associated with returning or exchanging items.

For personalized or custom-made pieces, customization fees (including applicable taxes) are non-refundable. For further details, please refer to our customization fee information.

In the event of an approved return and refund, any sales tax collected at the time of purchase will be refunded in accordance with applicable regulations.

For returns initiated for personal reasons, the original shipping fee included in the order is non-refundable.

For insured shipments, any insurance-related claims must be submitted within 30 calendar days from the date the item is signed for. Claims submitted after this period may not be accepted.

Should you require any clarification, our Client Care team will be pleased to assist you.
5. Can I upgrade my engagement ring?

Your love story continues to evolve, and your engagement ring can evolve with it.

We are delighted to offer a complimentary lifetime natural diamond upgrade service for eligible engagement rings.

To participate in the program:

  • Your new ring must be available for purchase on our website.
  • The new ring must have a value of at least 130% of your original purchase price.
  • You will only be responsible for paying the difference between the original and upgraded ring.

For example, if your original ring was purchased for $2,000 and you choose a new ring valued at $3,000, your upgrade cost would be $1,000.

To complete the upgrade, your original ring must be returned to us.

This program allows you to celebrate life's milestones with a diamond that grows alongside your journey.
6. Can I change styles for free?

We understand that selecting a fine jewelry piece is a deeply personal decision. If you find another design that better reflects your style, we are pleased to offer a complimentary style exchange within 15 days of purchase.

To qualify for a style exchange, the following conditions apply:

  • The exchange request must be submitted within 15 days of the original purchase date.
  • The replacement item must be crafted from the same precious metal category as the original purchase. For example, an 18K gold necklace may be exchanged for another 18K gold jewelry piece, such as a ring, bracelet, or earrings, but it cannot be exchanged for a pure gold or platinum item.
  • The replacement item must be priced at no less than 130% of the original purchase price.
  • If the replacement item is of higher value than the original purchase, only the price difference will be payable.
  • Shipping costs associated with returning the original item and delivering the replacement item are the responsibility of the customer.

We are committed to ensuring that every piece you choose continues to reflect your evolving style and remains a treasured part of your collection.
7. How to Maintain My Ring in Pristine Condition?

To preserve the beauty and brilliance of your ring over time, we recommend arranging a professional maintenance service once a year. This ensures your piece remains in optimal condition and continues to reflect its original radiance.

Our collections are crafted in a range of precious metals, including but not limited to 18K gold, each designed to retain its lasting elegance with appropriate care.

For more detailed guidance on caring for your jewelry, please contact us our client care team.